We want you to be
completely satisfied with your purchase. If for any reason you are not
satisfied with your jewelry item, we offer store credit as our return solution.
Please review the following guidelines for returns:
1. Return Requirements
- Jewelry items must be in their original, unworn condition.
- All original packaging, including boxes and certificates, must be returned.
- Custom-made or engraved jewelry items are not eligible for return/exchange.
2. Return Period
You have 7 days from the
date of purchase to initiate a return
3. Return Process
To initiate a return,
please contact us at either our Toronto or Richmond Hill location.
4. Store Credit
Upon receiving your returned item and
inspecting it, we will issue a store credit. Store credit can be used for
future purchases.
5. Exchanges
You may exchange your
purchased item for another item in the store
6. Non-returnable Items
Custom made, engraved
jewelry, or jewelry that has been altered are not eligible for return/exchange
7. Defective Items
If you receive a
defective jewelry item, please contact us immediately, and we will work to
resolve the issue promptly.
