In-stock items will be shipped within 1 week. Please allow approximately 2-8 weeks for out of stock items to be processed and shipped. For more details, please see our Shipping and Returns policy.
Yes, you can drop by our Toronto or Richmond Hill location for complimentary cleaning and repairs (a repair quotation will be provided prior to any work being done on the item)
Our repairs are done on-site at our workshop in Richmond Hill.
Walk-ins are always welcome. However, if you prefer you can schedule an appointment.
For engagement rings we strongly suggest scheduling an appointment so we can better prepare for your visit. Please see our custom bridal form here.
We offer innovative custom design, quality workmanship and excellent customer service. Whether you have a specific vision in mind or want to redesign an existing piece of jewelry, our team is dedicated to designing beautiful creations. If you're interested in exploring custom jewelry options, please contact us to book an appointment with one of our jewelry design specialists.
While we strive to showcase a wide range of our collection online, we have a wider selection of jewelry available in store. it's important to note that we may not have every item available online. If you're searching for something specific or want to explore our full fine and lifestyle collections, we encourage you to give us a call or visit our store in person.
Yes, MARK LASH has been ear piercing for over 30 years. We are licensed and use the Inverness Corp. ear piercing system; all of our earrings are sterilized, 14kt gold, and available in many styles. Ear piercings are $125.00 per pair which includes the earrings, the service and the ear care solution.
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your jewelry item, we offer store credit as our return solution. Please review the following guidelines for returns:
1. Return Requirements
- Jewelry items must be in their original, unworn condition.
- All original packaging, including boxes and certificates, must be returned.
- Custom-made or engraved jewelry items are not eligible for return/exchange.
2. Return Period
You have 7 days from the date of purchase to initiate a return
3. Return Process
To initiate a return, please contact us at either our Toronto or Richmond Hill location.
4. Store Credit
Upon receiving your returned item and inspecting it, we will issue a store credit. Store credit can be used for future purchases.
You may exchange your purchased item for another item in the store
6. Non-returnable Items
Custom made, engraved jewelry, or jewelry that has been altered are not eligible for return/exchange
7. Defective Items
If you receive a defective jewelry item, please contact us immediately, and we will work to resolve the issue promptly.
Appraisal and Insurance
We offer appraisal services at both our Eglinton and Richmond Hill locations. Appraisals start at $150 each and updates at $75 each. Please book an appointment with one of our gemologists to get started.
We offer first class insurance services. The MARK LASH insurance team is dedicated to assisting our clients and their insurance providers in resolving insurance claims in an equitable and efficient manner. We act with integrity to provide honest and open communication to service our customers and their insurance providers.